Frequently Asked Questions

Claims Process

How a Company Handles a Claim Tells You Everything.

Anyone can offer a protection plan. What matters is how you're supported when you actually need assistance. ConnexMarine works directly with authorized marine repair facilities, helps keep communication moving throughout the claims process, and helps ensure covered repairs are reviewed and authorized before work begins.

90 Days

PARTS Guarantee

$100

Deductible

1-888-420-1181

Mon-Fri 9am-5pm • Online claims available 24/7
1
Report the Problem

Submit a claim online 24/7 or call 1-888-420-1181 during business hours (Mon–Fri, 9 AM – 5 PM EST).

2
Repair Facility Authorized

An administrator works quickly to contact an authorized marine repair technician. Customers may also choose a technician if approved. All repairs must be pre-authorized before work begins.

3
Repair is Performed

Covered repairs are completed by the authorized technician. You pay the $100 deductible and we pay the remaining covered repair costs up to the contract limits for that system category

4
Back on the Water

Once the authorized covered repair is finished, you can get back on the water knowing the claim was handled according to your service agreement.

Protect Your Boat Before the Unexpected Happens.

Get the confidence of coverage designed specifically for recreational marine owners.